Shipping & Delivery Policy

Last updated: 07 October 2026

1. Order Processing

Orders are normally processed after successful payment and order confirmation. Processing time can vary depending on product availability and verification requirements.

2. Delivery Time

Estimated delivery dates are shown or communicated where available. Actual delivery time may vary by destination, courier availability, weather, public holidays and other circumstances outside our reasonable control.

3. Shipping Charges

Any applicable shipping charges will be displayed before you place the order.

4. Delivery Address

Please provide a complete and accurate delivery address, including PIN code and contact number. Delays caused by an incorrect or incomplete address may require additional delivery attempts or charges where applicable.

5. Damaged or Incorrect Delivery

If a package appears damaged or you receive an incorrect product, contact support@bigbilion.shop as soon as reasonably possible and provide the order number and supporting photos/videos when requested.

6. Delivery Issues

If a shipment is delayed, lost or returned by the courier, we will work with the courier partner to investigate and provide the applicable resolution under our order and refund policies.